New Features
- New Knowledge Base — An integrated knowledge base now lets your call-center agents quickly look up account-handling guidance, policies, and FAQs without leaving the workspace.
- New One-click Voice Enrollment — Replaced the multi-step OTP and Knowledge Questions flow with a single “Enroll Voice” button, making it faster and clearer for agents to enroll a member’s voiceprint.
Improvements
- Improved Upgraded Voice Authentication — Migrated to the latest Pindrop authentication API, which surfaces additional enrollment status flags so agents can see exactly where a member stands in the voice-enrollment lifecycle.
- Improved Workspace Polish — Renamed the Assign action button for clarity and introduced a new blue policy chip color to make policy tags easier to spot at a glance.
Bug Fixes
- Fixed SSO sign-in now correctly routes you to the call-center workspace and keeps the right member in context when grabbing a call from the queue.
- Fixed Voice enrollment now properly persists verification codes and survives mid-call webhook events that previously interrupted the flow.
- Fixed Resolved a race condition where voice-ID lookups could fail momentarily while a member was being assigned to the call.
- Fixed Pindrop validation now refreshes immediately after grabbing a call from the queue — no page reload needed.
- Fixed Corrected an intermittent issue where the enrollment status was derived incorrectly for some phone calls, causing the UI to show stale state.