New Features
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New
Caller liveness & deepfake insights — When voice-liveness analysis is enabled, every call now shows whether the caller appears to be a live person or shows signs of an AI-generated (synthetic) voice, a recorded playback, background media such as a TV or radio, or an electronically altered voice. A new Liveness report lets you review these outcomes over time with charts and drill into any individual call's details, and the live validation screen now displays a color-coded liveness badge and score so agents can spot suspicious callers in the moment.
Improvements
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Improved
Member details open automatically for non-queue agents — Agents who handle calls outside of a call queue now have the member detail panel open automatically when a call comes in, saving a step.
Bug Fixes
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Fixed
High-balance verification now triggers when any single account meets the threshold, rather than when several accounts combined exceed it. Members are no longer over-escalated to stricter verification simply because their total balance across multiple accounts was high.
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Fixed
The Max Wait (seconds) setting on call-center queues now saves correctly and is kept after reloading.
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Fixed
One-time passcodes now send reliably in cases where the request could not be matched to an existing call.
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Fixed
Resolved an error that could prevent supervisors from acknowledging alerts.
