Improvements
- Improved Voice opt-in / opt-out in the Agent Console — Agents can now view a member's voice-authentication status and opt them in or out right from the Agent Console's Verify panel, just like the classic validation screen. It works during a live call and for in-branch members with no active call, and the setting saves reliably even for view-only members.
Bug Fixes
- Fixed Correct member shown when a sign-in can't be matched to a call — When a member signed in but couldn't be matched to an active call, the wrong member's details could occasionally appear. The correct member from your core is now always shown.
- Fixed Accurate validation on partial question resubmits — Fixed an issue where a validation rule could miss a failed answer when a caller resubmitted only some of their security questions.