Bug Fixes
- Fixed Live updates in the Agent Console and chat — Resolved a background issue that could interrupt real-time updates on the Agent Console and chat screens, causing agent status, queues, and messages to fall out of sync until the page was refreshed.
- Fixed Opening a member from single sign-on — Fixed an error that could prevent member actions from loading the first time an agent opened a member through your core’s single sign-on.
- Fixed Duplicate member records during sign-on — Fixed a rare timing issue where two simultaneous requests for the same member during single sign-on could fail with an error.
- Fixed Voice opt-out on restricted accounts — Recording a voice opt-out decision for a member whose account is restricted on your core no longer fails with a generic error. Agents now see the reason returned by the core.
- Fixed Member details with no Social Security number on file — Fixed an error that stopped member details from loading when the member’s record had no Social Security number recorded in the core.
- Fixed Incoming-call phone lookups — Phone numbers that your core rejects during an incoming-call lookup are now handled quietly instead of being treated as a system failure.
- Fixed Members with a very large number of accounts — Fixed a timeout when loading a member whose Symitar record contains more accounts than the core will return in a single search.