May 2026 — Validation Wizard Refresh & Onboarding Fix
Redesigned validation-rule question-thresholds wizard, plus fixes for silent Keystone save failures and the no-OTP required-questions check
May 19, 2026
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May 2026 — Spike Alerts & Risk Fixes
Spike alerts for high-risk call and voice-mismatch spikes, plus three risk-report fixes for unassigned calls
May 17, 2026
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May 2026 — Payments
End-to-end Payments module: agent-assisted Make Payment, saved payment methods, public landing page, SMS reminders & auto-billing, settlement self-service, and admin reporting
May 16, 2026
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April 2026 — Project Management
New Project Management workspace for tracking onboarding, tasks, notes, comments, and shared documents
April 30, 2026
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April 2026 — Bug Fix Patch
Fixed date-of-birth display for joint members and channel setup for new institutions
April 27, 2026
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April 2026 — Knowledge Base & Voice Enrollment
Integrated knowledge base for agents, one-click voice enrollment, upgraded Pindrop authentication, and a round of interaction-workspace fixes
April 26, 2026
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April 2026 — SSO & Interaction Polish
Voice mismatch history, Google and Microsoft SSO, plus interaction workspace improvements and bug fixes
April 20, 2026
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April 2026 — Contact Center & AI Update
Live chat, SMS messaging, AI chatbot, knowledge base, omnichannel routing, supervisor dashboard, and a fresh new look
April 5, 2026
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