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Faster Symitar member lookups, groundwork for upcoming Keystone loan payments, processor-aware Payments onboarding, plus fixes for Keystone session timeouts, calls held up by a slow core, and occasional errors opening a member

Activity history now reads in plain English, leaving the Agent Console no longer strands an interaction, and verification results are reliably recorded on your core

A round of reliability fixes covering single sign-on member lookups, voice opt-out on restricted accounts, member details with no SSN on file, live Agent Console and chat updates, and large-account Symitar lookups

The member support password from your core now appears on the Agent Console Info tab, plus fixes for core connection monitoring, email verification codes, and the Supervisor alerts job

The Supervisor alert feed is capped and far faster, with one-click acknowledge-all, automatic 24-hour archiving and no more repeat alerts, plus fixes for ending calls on restricted members and intermittent Keystone member lookups

Call and member details open in a slide-in side panel instead of a pop-up window, the validation interface opens in-panel rather than a new tab, the Activity tab uses the full panel height, the queue list steps aside while you are on a call, plus a fix for activity times shown in the wrong time zone

Activity history grouped by day in the Agent Console and call reports, email updates when a Call ID allow-list request is resolved, plus fixes for single sign-on agent availability and the Email Configuration page

Request that a trusted caller’s number be allow-listed so frequent callers stop being flagged high-risk, track those requests in Configuration, plus a clearer prompt to claim a waiting call and payment processing enhancements

Assign verification questions to specific queues so each department sees only its own, remove users from queues right from the Users list, and a fix for calls not appearing for agents outside the General queue

A Notes tab in the Agent Console, a required-questions reminder after passcode verification, clickable members on the high-risk call report, and clearer context when reviewing past interactions

Voice opt-in / opt-out returns to the Agent Console Verify panel, plus fixes for member matching on sign-in and validation on partial question resubmits

New opt-in Agent Console workspace and Corelation member security questions, a preview of upcoming two-way member messaging and Collections texting, plus Research Center and high-risk-call reporting fixes

Search and filter on the Users admin page, new caller-outcome and assigned-call filters plus faster loading on the Liveness report, and a Calls report date-range fix

Caller liveness & deepfake insights across Reports and the live validation screen, auto-opening member details for non-queue agents, and four bug fixes

SSO-only sign-in, in-branch call-queue protection with bulk participation editing, searchable call reports, recognition of non-mobile member numbers, and three bug fixes

Voice-liveness detection flags likely deepfaked, cloned, or recorded callers as high-risk and blocks them from enrolling — while ignoring ordinary background noise

New AI Access for connecting your own AI tools to your data, a self-service Payments onboarding wizard, smoother checkout, tailored partner onboarding, smarter spike alerts, and bug fixes

Redesigned validation-rule question-thresholds wizard, plus fixes for silent Keystone save failures and the no-OTP required-questions check

Spike alerts for high-risk call and voice-mismatch spikes, plus three risk-report fixes for unassigned calls

End-to-end Payments module: agent-assisted Make Payment, saved payment methods, public landing page, SMS reminders & auto-billing, settlement self-service, and admin reporting