Confirm Release Notes

Voice opt-in / opt-out returns to the Agent Console Verify panel, plus fixes for member matching on sign-in and validation on partial question resubmits

New opt-in Agent Console workspace and Corelation member security questions, a preview of upcoming two-way member messaging and Collections texting, plus Research Center and high-risk-call reporting fixes

Search and filter on the Users admin page, new caller-outcome and assigned-call filters plus faster loading on the Liveness report, and a Calls report date-range fix

Caller liveness & deepfake insights across Reports and the live validation screen, auto-opening member details for non-queue agents, and four bug fixes

SSO-only sign-in, in-branch call-queue protection with bulk participation editing, searchable call reports, recognition of non-mobile member numbers, and three bug fixes

Voice-liveness detection flags likely deepfaked, cloned, or recorded callers as high-risk and blocks them from enrolling — while ignoring ordinary background noise

New AI Access for connecting your own AI tools to your data, a self-service Payments onboarding wizard, smoother checkout, tailored partner onboarding, smarter spike alerts, and bug fixes

Redesigned validation-rule question-thresholds wizard, plus fixes for silent Keystone save failures and the no-OTP required-questions check

Spike alerts for high-risk call and voice-mismatch spikes, plus three risk-report fixes for unassigned calls

End-to-end Payments module: agent-assisted Make Payment, saved payment methods, public landing page, SMS reminders & auto-billing, settlement self-service, and admin reporting

New Project Management workspace for tracking onboarding, tasks, notes, comments, and shared documents

Fixed date-of-birth display for joint members and channel setup for new institutions

Integrated knowledge base for agents, one-click voice enrollment, upgraded Pindrop authentication, and a round of interaction-workspace fixes

Voice mismatch history, Google and Microsoft SSO, plus interaction workspace improvements and bug fixes

Live chat, SMS messaging, AI chatbot, knowledge base, omnichannel routing, supervisor dashboard, and a fresh new look